This course introduces various techniques used in quality control and quality management, and exemplifies how quality control can improve an enterprise’s profitability by decreasing product defects, increasing customer satisfaction and product competitiveness. Probabilistic and statistical techniques are applied to modeling and analysis of variability associated with product production and service processes. Topics include analysis of product design tolerances, statistical analysis of process capability, statistical process control using control charts, and acceptance sampling.

Upon satisfactory completion of the course, students should be able to: 1. Master the concepts of quality and quality dimensions; 2. Acquire some rudimentary knowledge on descriptive statistics; 3. Acquire some rudimentary knowledge on hypothesis testing; 4. Acquire some rudimentary knowledge on statistical control charts; 5. Apply the quality control techniques learned in this course to problems in real life.